Service and warranty

All about service and warranty for Orlauf massage chairs

Here you can learn more about the service and warranty maintenance of Orlauf massage chairs in the EU. We have summarized most of the frequently asked questions.

Here, using a special form, you can ask a question or leave a request for warranty service. We process new applications within 10 minutes.

The excellent performance of Orlauf service centers throughout Europe is our calling card. You can rely on us!

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Orlauf Warranty Highlights

EU warranty
The Orlauf EU warranty applies to all treadmills purchased through an authorized dealer or the official Orlauf Wellness website.
Warranty period
The minimum warranty period for Orlauf Wellness brand massage chairs in the EU is 2 years from the date of purchase of the massage chair or its receipt when ordering online.
Our responsibilities
During the warranty period, we undertake to eliminate the malfunctions included in the list of warranty cases or replace the chair with a serviceable one if it is impossible to eliminate the breakdown.
Coupon and documents
The buyer of the Orlauf massage chair is provided with a warranty card and a regulatory document detailing the warranty conditions, operating rules and a list of warranty cases.
Always protected
Even if something went wrong, please remain calm. Contact our service department by phone or using an online application and then we will coordinate further steps to fix the problem.
To our customers
Warranty is a mean of protection against force majeure. By providing it, we remain confident that your Orlauf massage chair will serve you for years.

Thank you for choosing our product.

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